I’d been talking to my dentist about porcelain veneers. Every email communication he gave me said porcelain veneers. When I went in for the procedure, he ground my teeth down quite a bit and gave me what he called temporary veneers. After getting the permanent one, I started having pain with my canine, but the dentist said it was normal. The pain got so bad that I had to go to an emergency dentist. He said the tooth has a massive infection. He also told me that I didn’t get porcelain veneers but dental crowns. I checked with my insurance and he did bill them for dental crowns. That doesn’t make sense because all we talked about were veneers and there both pages on his website. I was very specific about what I wanted. Since that visit, I’ve needed three root canals. Is there anything I can do about this?
Whitney
Dear Whitney,
I am glad you wrote. I believe you have a case for a malpractice suit here based on everything you’ve said. If he had the two procedures on his website, then the dentist obviously knew the difference between porcelain veneers and dental crowns. There might be some excuse for him if he really didn’t understand the difference but that does not appear to be the case.
He has the information on his website. He was emailing you about veneers while he charged the insurance for crowns. Essentially, he gave you a procedure without your consent, which is a big no-no in dental care.
Sometimes patients ask for a cosmetic procedure that their dentist did not get the post-doctoral training in. Porcelain veneers is an advanced cosmetic procedure that to do well requires post-doctoral training. Rather than being up front with their patients that they are uncomfortable with veneers, they will sometimes recommend a procedure they are more comfortable with, like crowns.
Unfortunately, instead of being upfront, your dentist just gave you the crowns. Worse, he didn’t even do that well. The large number of root canals you need suggests to me that he was a bit over aggressive when he did your crowns. I would talk to the emergency dentist who treated you and see if he will back you up if you decide to take this to court.
If that is more than you want to do, I would start by telling your dentist that you know he gave you an different treatment than he asked for. Tell him that you don’t want a refund, but rather for him to pay for this work to be redone by the dentist of your choosing. Then, make sure you choose an expert cosmetic dentist. If he gives you trouble, tell him you understand the strength of your case. You can even have a lawyer write a letter on letterhead. This is cheaper than a lawsuit and may be enough to convince the dentist.
This blog is brought to you by Lafayette, LA Cosmetic Dentists Drs. Foreman and Thimmesch.