Tag Archives: Root Canal Treatment

Getting a Refund from a Dentist Who Made a Mistake

I had a tooth that was slanted from thumb sucking. My dentist put a crown on it in order to fix that. A few weeks later, it became sensitive to both hot and cold. The dentist told me this was a normal condition in the first few weeks and my tooth would adjust. I was in pain for months and the side of my face swelled up so much I ended up in the E.R. That was pretty much was useless, because they just charged me a small fortune and told me I needed to see a dentist. I didn’t want to go back to the same dentist, but needed to see someone. I called around to see who else could get me in and one dentist said they kept some room for emergency patients. Thank the heavens for that! They told me the tooth with the crown was infected and I’d need a root canal treatment. I asked them how in the world that could happen and she told me the crown was not put on properly and left open margins. I don’t know what this means. She did try to explain it and showed me the x-ray, but I was so freaking angry at my other dentist that I wasn’t really paying attention after that. She got me out of pain and we scheduled the root canal. I contacted my other dentist trying to recoup the money I’d paid and they said that once the crown is placed I’m responsible for what happened to the tooth. What they heck? They placed it wrong. How can I be responsible for that? Is there any way I can get my money back? I can’t afford random dental procedures?

Nadia


Dear Nadia,

Man holding his jaw in pain

I’m sorry this happened to you and am frustrated on your behalf! Bear in mind that I have not examined you myself but based on what you’ve described, your dentist owes you that refund.

He violated the standard of care by leaving open margins. After placing the crown, he is supposed to run an explorer around the margins to make sure everything is properly seated for the crown. It sounds like he either didn’t do this or did it and ignored the fact that they were open.

You have a couple of good things going for you here. First, a dentist who is willing to say the first dentist messed up. Second, she took x-rays, which is solid evidence.

One of the problems about this kind of case is there often isn’t enough money involved to make going to court worth it, but you do have some steps you can take to encourage that refund.

First, tell him you will go to the dental board and that you have x-rays to back up your claims. Most dentists want to avoid this. Second, you could ask the new dentist to call your old one. This can be very persuasive. No one likes to look bad in front of their peers. Third, get an attorney to write a threatening letter on an official letterhead. This costs less than an actual lawsuit but can make the dentist think you’re willing to go to court.

You’ve probably already decided this, but if I were in your shoes, I’d switch to the dentist who saw you during your dental emergency from now on. It sounds like you’d get better care there.

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Need Advice about a Tooth Extraction

Years ago I had an infected tooth. I avoided the dentist because I have never had a good experience with one. When I could not take the pain anymore, I schedule an appointment. He said the tooth was infected and performed a root canal treatment. I was supposed to schedule a follow-up appointment for the cap, but never did. I probably should have because it seems like the tooth got reinfected. It hurt again and pieces started falling off. I went to another dentist who confirmed the infection. I received quite a lecture about the state of my teeth and not getting regular care. He told me it would be a tough extraction. The best he could offer me was nitrous oxide. If I didn’t think I was able to handle the procedure, he could refer me to an oral surgeon. I was thinking I would go with the oral surgeon. However, it turns out they are a LOT more expensive. Would I be able to get this done with a dentist and it not be an absolute nightmare or do I need to take out a loan and see the oral surgeon?

Imogen

Dear Imogen,

Woman resting in dental chair from dental sedation

I am going to say right off the bat that this dentist you saw will not be the best dentist for you. What you need is compassion and a solution, not a lecture. That does not lend toward helping patients feel comfortable going to the dentist.

You should not have to take out a loan and go to an oral surgeon for this extraction. The right dentist can do this extraction for you. What I think you need is a dentist who offers other, stronger, dental sedations options, such as oral conscious sedation.

They are generally more compassionate with anxious patients than the dentist you just experienced. Let them look at the tooth and tell you whether or not they can do the extraction. My guess is you will find someone. It sounds more like this dentist was out of his comfort level and was trying to push  the blame off on you.

With oral conscious sedation, you are not knocked out, but will be so completely relaxed that you will be able to sleep completely through the procedure if you want to.  Most patients who use dental sedation find it completely changes their life and they are able to get the dental care they have always wanted.

The only downside is, because of its strength, you will need someone to drive you to and from your appointment, as well as stay with you for a few hours after the procedure. They will want to make certain you are lucid and steady on your feet.

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Dentist Cannot Get Me Numb

My dentist tried a paste and seven injections and still could not get me numb. I am in desperate need of a root canal treatment, but the procedure was too excruciating. He ended the appointment and refunded my money. He told me he’d do some research, but I may need to get this extracted surgically with anesthesia if we can’t do the root canal treatment. I really want to save the tooth if possible. He prescribed me some more antibiotics and said he’d be in touch before the prescription runs out. Do you have any way that I can avoid losing this tooth?

Angela

Dear Angela,

Woman resting in dental chair from dental sedation

I am sorry for the horrible experience you went through. The fact that you still want to try and save your tooth says a lot about your character and perseverance.

The good news is I have a solution for you. It sounds like your dentist may not yet be aware of the connection between dental anxiety and the ability to get numb.

When you have a high level of dental anxiety, which many do, your metabolism can burn off the numbing medication before it can be of any use to you.

While you cannot just will your anxiety away, there is a medication that sedation dentists can provide for you that will do it for you. Not only will the medication completely relax you, but if you wanted to you would be able to completely sleep through your entire appointment.  Because of this, some people have dubbed it sleep dentistry.

My suggestion is you see a dentist who offers oral conscious sedation. This is administered by a pill that you will take before your appointment. Be aware that it is strong. In fact, it is so strong you will need someone to drive you to and from your appointment as well as stay with you for a few hours after your appointment. This will be important because you will still be a bit woozy and unsteady on your feet. I would plan on a day of napping or binge-watching your favorite streaming channel.

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A Dental Infection with No Money

I am in misery. I have a couple of missing teeth, which is bad enough. Now I have an infection in one of the teeth I do have. It is making me miserable. My cheek is swollen. The problem is I was laid off and have no medical or dental insurance. Is there anything I can do to deal with this?

Misty

Dear Misty,

Woman holding her jaw in pain

I am sorry for all you are going through. With your cheek swollen, it tells me that your tooth infection is quite advanced. In fact, it is a dental emergency.  Treating this with antibiotics alone will not solve your problem. You will feel better for a short time and then the infection will expand rapidly.

The danger here is that it will spread to your brain. It can even reach your throat and close off your breathing.

I know you do not have money, but there are places that are willing to help you. I would call your local dental society and ask if there are clinics that will see patients in your situation,

If they can’t help you, I suggest you call around to some local dentists. Most dentists went into their field because they wanted to help people. I feel certain if you explain your situation there will be a dentist willing to help.

They can give you the emergency treatment you need and then allow you to pay it out as you are able.

Ideally, you should get a root canal treatment, which could save the tooth. If you can’t then the next option is a tooth extraction. The problem with that is that then you will need to replace the tooth, which is another expense. But, an extracted tooth is better than a serious tooth infection that can kill you.

Please call the dental society.

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Gross Negligence Caused Serious Problems

I had pain and sensitivity to my back left 1st molar. I don’t have a regular dentist so I went to see a dentist who recently sent out advertisements. I told him about the sensitivity to cold and that the tooth was also painful to touch. He did an exam and x-ray and said the problem was with my wisdom teeth. He felt one was impacted and pressing a nerve. He thought some fillings would help. I agreed to the fillings and we did them right then, which I was grateful for at the time. However, two days later I ended up in massive pain. He adjusted the fillings. That didn’t help, so I called back and he prescribed me antibiotics and pain killers.

When those ran out, the pain flared back up in a serious way. His suggestion was I extract that wisdom tooth. I mentioned the pain felt in a different place, but he said it was probably referred pain. I went ahead and had the teeth extracted and started another course of antibiotics. Everything felt fine until the antibiotics ran out. He prescribed me another one, but by morning I was so miserable that I went to the emergency room.

They said I had an abscessed tooth at the left first molar I originally went to the dentist for. I called the dentist again and he referred me to an endodontist. The endodontist couldn’t see me for several weeks. I was in too much pain to wait so I went back to the oral surgeon who took out the wisdom tooth. He thought the molar needed to be removed as well, so I went ahead and had that taken out. I’m quite frustrated because I felt like I went through quite a few unnecessary appointments and procedures that were very expensive. Do I have any recourse for this?

Benjamin

Dear Benjamin,

Man holding his jaw in pain

This is gross negligence on the part of your dentist. There are so many things he did wrong here it is hard to know where to start. My suggestion is you tell him you would like him to cover the cost of the additional appointments and procedures you needed, in addition to a dental implant and crown which will be necessary to replace the first molar.

There is a good possibility this tooth could have been saved if he’d done his job properly to begin with. Plus, when he finally was told you had a dental emergency, he referred you to an endodontist that couldn’t see you for weeks, which put you at greater risk. Now that you’ve lost that tooth, if you don’t replace the tooth, the other teeth will begin to shift and tip into that space. That will throw off your bite and lead to expensive and painful TMJ disorder. You could go straight to a lawyer and I think you’d get everything you ask for, but I believe in giving a dentist a chance to make things right.

The things he did wrong are so basic, that I almost find it hard to believe that he actually graduated from dental school. That might be worth looking into. When you talk to them about the costs, ask one of the staff where he graduated from. I’d check to see if that is true.

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Is Needing a Root Canal a Dental Emergency?

If a tooth needs a root canal treatment but doesn’t have any pain, is it a dental emergency or can it wait? On that note, if it can wait, how long can it wait?

Tyson

Dear Tyson,

Root Canal Treatment

This is kind of tricky to answer because I have not examined your tooth. I think, however, I can give you some general guidelines. If the tooth is hurting in any way (which you say yours is not) then, I would consider it a dental emergency and you would need to get treatment as soon as possible. You would not necessarily need to schedule it for that day, but as soon as they can.

I would say that if it starts hurting again, go in fairly soon as well. Both of those scenarios indicate that you have an active tooth infection that needs to be treated. Dental infections spread and can blow up pretty quickly. You do not want it spreading to your heart, lungs, or brain, all of which are close to your jaw.

If it is not hurting and has not for a while, you should be able to wait. I had a colleague who had a patient with a tooth that needed a root canal that waited several years. This was only possible because the infection was not active.

What was interesting to me about this case is that apparently, even though the infection wasn’t active, the fact that it had been infected was having an impact on his health. The patient felt unexplainably worn down all the time, even though he was getting enough sleep and his thyroid levels were good. The cause turned out to be the tooth. After he had his root canal treatment, he told my colleague that he felt better than he had in a while.

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Do I REALLY Need a Root Canal Treatment?

I want some advice from you. I am six months pregnant. A few weeks ago, I went to see the dentist for a normal cleaning and check-up. I didn’t do any x-rays because of the baby. He said he found a small cavity, but not to worry, it was so small that I wouldn’t need any Novocaine. He was going to do a silver filling, but I heard those have mercury in them so I told him I would only do the white fillings that don’t have mercury. He said the danger of silver fillings was overblown, but I insisted so he gave in. Now, I’m having sensitivity to that tooth, especially to cold. I went back in for him to look at it and he said that it needs a root canal treatment. How can it go from being such a small filling it doesn’t need Novocaine to now needing a root canal in just a few short weeks? Obviously, if I have an infection I need to deal with it, but I don’t want any unnecessary procedures while I am pregnant. How would you advise me?

Kelsey

Dear Kelsey,

Pregnant woman at the dentist before treatment

You have a right to be suspicious of the advice you are getting for several reasons. If there is a cavity, it means the decay is in the dentin. That would need Novocaine. Then, all of a sudden this super small cavity needs a root canal treatment? Yeah, you need a second opinion.

While you are correct that if the tooth is infected you will need treatment, based on what you have said, I think the most likely culprit is the filling itself.

You mentioned your dentist generally does silver amalgam fillings. The procedure for white composite fillings is completely different. My guess is that filling was not properly placed and that is what is causing your sensitivity.

I would like you to see a mercury-free dentist to have this looked at and done correctly. They will be amply skilled with composite fillings. By the way, I do not think this is the best dentist for you. He is not keeping up in his field. Composite fillings should be the standard at this point. I think it is time you look for a new dentist.

On the off chance it turns out you do need a root canal treatment, you can ask for Lidocaine instead of Novocaine. This is used safely during both pregnancy and delivery, which will put your mind at each about any medication going into your body during the procedure.

This blog is brought to you by Lafayette, LA dentists Drs. Foreman and Thimmesch.

Dental Emergency Disaster

I need some help for my poor husband who is suffering and in great pain. He had an injury which caused some pretty bad damage to teeth number eight and nine, as well as his head. He was treated at the ER and then we went to a dentist. The dentist wanted to wait two weeks for everything to calm down before doing anything. When we returned, the number eight tooth had turned dark but the dentist said there was only dried blood there and she didn’t think it needed a root canal treatment. She did a temporary crown. Then, a couple of weeks later the permanent one was bonded on. Barely a month later he was in excruciating pain. We went back to our dentist who gave him five days’ worth of amoxicillin and did the root canal treatment a week later. The pain did not go away so she root-canaled the tooth next to it, which I think was a totally unnecessary treatment. HIs pain still hasn’t gone away. He is still in pain. I don’t feel like he is getting good treatment. What do I do for him now?

Angela

Dear Angela,

Man in pain in need of an emergency dentist

You obviously know this already, but your husband has received quite poor care from your dentist. Let’s start with the original, “It doesn’t need anything.” What did she think was going on when the tooth turned dark?

The second real issue I see is the way the root canal treatment itself was handled. First, she didn’t give him enough antibiotics to make it through to the treatment, which means the infection will flare back up. Then she did the treatment itself which risks closing the infection in.

Finally, when the pain didn’t go away, instead of thinking maybe the root canal treatment failed, she treats the tooth next to it that had no pain. That is incompetence on a whole new level.

My recommendation is you call an endodontist. They are root canal specialists. Let them know what has been going on so you can get an emergency appointment.

This blog is brought to you by Lafayette, LA Dentist Drs. Foreman and Thimmesch.

Problem with CEREC Crown

I went to my dentist because of pain with pressure and sensitivity to hot and cold. My dentist suggested a crown and we decided on a CEREC crown for the first time on a back tooth. I’d had other crowns before so I wasn’t new to the gig. I like how fast it went and having the crown that day. A few days later though, I still had the same problem. I went back to see the dentist and he checked to make sure it was on right. He felt it was and told me to give it eight weeks. That was discouraging because I was going on vacation, but what else could I do? I bought some pain meds and left town. I was in so much pain and practically lived on those pain meds. At about the eight-week mark, it did start to get better. That’s a lot of pain to go through with a crown. Normally, I have the pain go away with immediate relief. Is this a pattern with a CEREC crown?

Morgan

Dear Morgan,

Block of porcelain for a CEREC crown

I would like you to see a different dentist and have this looked at, including an x-ray. CEREC crowns are equally effective as traditional crowns. The biggest difference is the same-day service. When there is the type of pain you were having, just crowning the tooth will not necessarily solve the problem on its own. The fact that it was still hurting afterward bears this out in your case.

With it gradually getting better over that length of time, it sounds more to me like the pulp of your tooth was dying. I’d like to know if the original problem was some type of dental infection.

Usually, when there is a sensitive tooth that also needs a crown, the first thing to do is remove any old fillings or decay. Then place some glass isomer or bonded build-up material and give it a bit of time. This is to see if the tooth settles down. If it doesn’t and the pain persists, that is a signal the tooth needs a root canal treatment.

Have this looked at elsewhere so you don’t risk an infection flaring back up.

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Surgeon Won’t Take OUt Both My Teeth

I am very frustrated. I had a root canal treatment that I think has failed and the tooth needs to be removed. Near that, I have an impacted wisdom tooth that my dentist says is infected and he thinks needs to be removed. I am fine with that, but he refuses to remove the tooth on which I had the root canal treatment. Shouldn’t I be the one to decide that? I’m refusing the procedure because I do not want to do them separately and I am certain the other needs to be removed. What do you recommend I say to convince him to do both teeth?

Linda

Dear Linda,

I want you to be very careful here. An infected tooth is nothing to mess around with. It appears your dentist feels very strongly that this wisdom tooth IS, in fact, infected. If you think about how close your jaw is to your throat (which could swell up and close), heart, and brain, you definitely do not want this infection to spread. This is one of the reasons we consider tooth infection a dental emergency.

So, if your dentist is trying to get you to remove one tooth, why not two? He’d certainly make more money if he did. The only reason I can think of is that your dentist does not believe the tooth with the root canal treatment is infected and he has too much integrity to take your money on a tooth that is saveable.

I am sure if you searched you would find a dentist willing to remove both. While you do not have to replace an extracted wisdom tooth. The other tooth will need to be replaced. This will give the dentist even more money, especially if you choose to get the best tooth replacement option, a dental implant.

If you choose not to replace it, the other adjacent teeth will either shift or tip into the tooth’s empty space. This will throw your bite off and can lead to painful TMJ Disorder.

The fact that your dentist is not wanting to remove this tooth and gain all this extra money tells me your tooth is healthy and you have a dentist of great integrity. I’d stick with him.

This blog is brought to you by Lafayette, LA Dentists Drs. Foreman and Thimmesch.