I decided to go through a holistic dentist because I not only wanted to replace a metal based crown with an all porcelain one, but also replace a mercury-filled filling. I thought a holistic dentist would be the best one to do that. She suggested that we use a CEREC crown because I could get it the same day without needing a temporary crown. I will admit to being very excited about that idea. However, things did not turn out quite as planned. First, she casually mentioned that she thought my crown was too big. I should have been concerned about the comment because that crown had never bothered me. The second issue that should have warned me is that she bonded the dental crown in without even doing a try-in. I could tell right away that something was wrong. My dentist went ahead and and sanded it down some and sent me home. It just became harder to eat, so I went back. Then she checked some things and told me my bite on that side was hitting too hard, so she ground down a different molar that had never before bothered me. I could hardly chew after that, and my bite was all thrown off so much that my front teeth were banging into my other teeth. That had never happened before. I felt I was much worse off before having this crown replaced. When I called the dentist again, she said that she has done all that she could for me and maybe I need orthodontics. I didn’t need orthodontics before this! I went to get a second opinion and they said that my new crown was too small and high. My choices were to have this crown redone or to get orthodontics. Is this because she used the CEREC thing? Is there a way for me to get my money back?
Tim
Dear Tim,
The CEREC machine is not the problem, your dentist is. When used properly, the CEREC crown machine will actually provide you with a better fitting crown. It sounds like your dentist is not sure how to use the machine. Maybe she was new at it, but that is no excuse. She should have done a temporary try in. She should have kept working on it until it felt completely normal again.
She has violated the standard of care. You are definitely entitled to a refund, probably a little more than that given the suffering you’ve endured. You’ve probably missed some work too because of this. If she’s unwilling to refund your money, you have a very good case for a lawsuit. Let her know that. I wouldn’t just ask for a refund. I would ask for her to pay for the repairs by a dentist of your choosing. She did a significant amount of damage to your bite and it is going to require more than just replacing your crown to fix it. I want you to find a highly skilled dentist to fix this. In fact, look for a skilled cosmetic dentist.
By the way, you won’t need a holistic dentist to switch out your silver filling. You could get equally “holistic” care by going to a mercury-free dentist.
This blog is brought to you by Lafayette, LA Cosmetic Dentists Drs. Foreman and Thimmesch.